Shipping Policy

1. Who Arranges Shipping

• Booking by IICAll parcel/freight bookings are arranged and coordinated by IIC through our approved logistics and transport partners. Customers do not need to arrange their own courier or transporter.
• Charges borne by customerAll shipping, freight, and logistics charges are borne by the customer. These charges are calculated based on the weight, dimensions, value, destination, and mode of transport for the order, and will be communicated and added to your invoice/quotation before dispatch.
• Choice of partnerIIC selects the most suitable and reliable logistics partner (courier, transport company, or freight forwarder) for each order based on the item type, destination, and urgency, unless the customer specifically requests a preferred transporter.

2. Shipping Charges

Shipping charges vary depending on the following vital factors:

An estimated shipping charge will be shared at the time of quotation. The final shipping charge will be confirmed and added to the invoice prior to dispatch, based on actual weight/volumetric weight and the transporter's applicable rates.

3. Order Processing & Dispatch Timeline

4. Packaging

We prioritize safe transit by utilizing robust packaging standards:

• All products are packed securely as per industry-standard practices to minimize the risk of damage during transit.
• Control panels and heavy equipment are crated or palletized as required, based on size, weight, and mode of transport.
• Sensitive electronic components (PLCs, HMIs, drives) are packed with appropriate anti-static and cushioning material.
• Additional packaging requirements (e.g., export-grade wooden crating, fumigation-treated pallets) can be arranged on request, at additional cost to the customer.

5. Delivery Areas

• Domestic ShippingWe ship across Tamil Nadu and pan-India through our logistics partners, covering both metro and non-metro destinations.
• International ShippingWe also handle export shipments (e.g., to the Middle East and other regions) in compliance with applicable customs, GST/LUT, and export documentation requirements. Freight, customs clearance, and duties for international shipments are borne by the customer unless otherwise agreed in writing.

6. Tracking & Communication

• Once an order is dispatched, we will share the tracking details, transporter/courier name, and expected delivery timeline with the customer.
• For freight/transport bookings (as opposed to courier), tracking may be provided via the transporter's LR (Lorry Receipt) number or equivalent consignment reference.
• Our team remains available to assist with delivery status updates and coordination with the transporter until the shipment is delivered.

7. Delivery & Receipt of Goods

• •The customer or an authorized representative must be available to receive the shipment at the delivery address provided at the time of order.
• •On delivery, please inspect the packaging and item(s) before signing the delivery receipt. Any visible damage to packaging should be noted on the delivery receipt/POD at the time of delivery.
• •For palletized or crated panel deliveries, appropriate unloading arrangements (forklift/manpower) at the customer's site are the customer's responsibility, unless otherwise agreed in advance.

8. Damage, Loss, or Delay in Transit

• In the rare event of transit damage or loss, please report it to us within 48 hours of delivery (or, for non-delivery, within 48 hours of the expected delivery date), along with photos and the delivery receipt/LR copy.
• Since parcel booking is handled by IIC, we will coordinate directly with the logistics partner to file a damage/loss claim and arrange for repair, replacement, or resolution as applicable.
• Where insurance was opted for the shipment, claims will be processed as per the insurer's terms.

9. Failed Delivery Attempts

10. Contact Us

For any shipping-related query, tracking assistance, or delivery issue, please contact us: