Privacy Policy

1. Introduction

Innovative Instruments & Controls (“IIC”, “we”, “our”, or “us”) is committed to protecting the privacy and confidentiality of information provided by visitors to our website (www.innovativeic.com) and clients who engage our industrial automation services.

This Privacy Policy explains what personal and business information we collect, why we collect it, how we use it, and the choices you have with respect to that information. By using our website or engaging with our services, you agree to the practices described in this policy.

2. Who We Are

Innovative Instruments & Controls is an industrial automation company headquartered in Chennai, Tamil Nadu, India, operating since 2014. We specialise in:

• PLC programming and system integration (Siemens, Allen Bradley, Delta, Mitsubishi)
• SCADA system development and HMI configuration
• VFD supply, installation, and commissioning (Danfoss, ABB, Siemens, Schneider Electric)
• Custom control panel manufacturing (MCC, APFC, PLC panels)
• End-to-end industrial automation engineering and 24/7 breakdown support

We serve industries including automotive, food & beverage, water treatment, pharmaceuticals, cement, textiles, oil & gas, and power generation across Chennai and across India.

3. Information We Collect

4. How We Use Your Information

We use the information we collect for the following purposes:

• •Responding to enquiries and providing requested quotations or technical consultations
• •Delivering automation products, engineering services, installation, and support
• •Processing and managing project orders and contracts
• •Sending relevant product updates, service notifications, or technical advisories (where you have consented)
• •Evaluating job applications and communicating with candidates
• •Improving our website, products, and services based on usage data
• •Complying with applicable Indian laws and regulations, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (DPDPA)
• •Protecting the security of our systems and preventing fraud

5. Legal Basis for Processing

Under applicable Indian data protection law, we rely on the following legal bases to process your personal data:

• Consent – where you have expressly consented (e.g., subscribing to communications)
• Contractual necessity – to fulfil a service agreement or respond to a pre-contract enquiry
• Legitimate interests – for business analytics, website security, and improving our offerings
• Legal obligation – to comply with applicable laws, tax records, and regulatory requirements

6. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share information in the following limited circumstances:

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and accounting obligations. Specifically:

• Client project data and correspondence: retained for a minimum of 7 years from project completion (in line with Indian accounting and contract law)
• Enquiry and quotation records: retained for up to 2 years
• Job application records (unsuccessful applicants): retained for up to 6 months after the process concludes
• Website analytics data: retained in aggregate or anonymised form

Once data is no longer required, it is securely deleted or anonymised.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure. These measures include:

• Secure email communication
• Password-protected internal systems
• Access controls limiting data to authorised personnel only
• Regular security reviews of our IT environment

While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We encourage you to exercise caution when sharing sensitive information electronically and to contact us immediately if you suspect a security incident.

9. Your Rights

Under the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable Indian law, you have the right to:

• Access – request confirmation of whether we hold your personal data and obtain a copy
• Correction – request that inaccurate or incomplete data be corrected
• Erasure – request deletion of your personal data where it is no longer necessary or where consent is withdrawn
• Withdraw consent – where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing
• Nominate – nominate an individual to exercise your data rights in the event of your death or incapacity (as provided under DPDPA)
• Grievance redressal – raise a complaint with our Data Protection Officer or with the Data Protection Board of India

To exercise any of these rights, please contact us at the details provided in Section 12.

10. Children's Privacy

Our website and services are directed solely at businesses and professionals. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected such data, we will promptly delete it.

11. Third-Party Links and Platforms

Our website may contain links to third-party websites, social media platforms (LinkedIn, Facebook, Instagram, YouTube), or vendor portals. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of any third-party sites and encourage you to review their respective privacy policies.

12. Contact Us & Grievance Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our designated Grievance Officer:

We will respond to all privacy-related requests and complaints within 30 days of receipt.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will update the 'Last Updated' date at the top of this document. We encourage you to review this policy periodically. Continued use of our website or services after any updates constitutes acceptance of the revised policy.